Frequently Asked Questions

Find answers to common questions and get the most out of your software.

Why is my computer running slow?

There are many reasons why computers become slow, from background processes to hardware constraints. However, a very common reason for reduced performance and system instability is outdated or incorrect device drivers. Keeping your hardware drivers current ensures your operating system communicates efficiently with all connected components.

How can I find out which drivers are installed on my computer?

To view your installed drivers manually, you can open the Device Manager by right-clicking the Start button and selecting "Device Manager". From there, expand any hardware category, right-click a specific device, select "Properties", and navigate to the "Driver" tab to see provider and version details. Alternatively, using Ashampoo Driver Updater automates this entire scan instantly.

Why should I update my drivers?

Drivers are essential software bridges responsible for communication between your operating system and your hardware devices. When drivers become outdated, you may experience hardware malfunctions, system crashes, lower graphics performance, and general compatibility issues. Routine updates keep your system stable, secure, and running at peak performance.

How do I update a driver?

You can update individual drivers manually through the Device Manager or by searching the hardware manufacturer's website for the latest packages. To save time and avoid incorrect installations, Ashampoo Driver Updater automatically scans your system, identifies obsolete versions, and installs verified manufacturer-approved updates with a single click.

Why has my printer stopped working?

While printer issues can stem from hardware faults or connectivity errors, they frequently occur due to corrupted or outdated printer drivers—especially after major operating system updates. Updating your drivers ensures proper communication is restored so your printer functions smoothly again.